Frequently Asked Questions
Find answers to common questions about your stay at Saletoga Sands Resort & Spa.
Activities/tours
Can the resort help book tours and activities?
Yes, we offer a range of tours and activities. Contact activitybooking@saletogasands.com or visit reception to book.
What are popular things to do nearby?
Popular activities include snorkelling, tours of Upolu, cultural experiences, and water sports. Our team can help arrange tours and activities.
Is snorkelling available at/near the resort?
Yes, snorkelling is available. The resort is set on a lagoon with opportunities for swimming and snorkelling. Equipment may be available – please enquire at reception.
Booking
How do I book a stay?
You can book directly through our website, by emailing reservations@saletogasands.com, or by calling +685 41212. Our team will confirm availability and assist with your reservation.
Do you require a deposit to confirm my booking?
Yes, a deposit is typically required to confirm your booking. Please contact our reservations team for the current deposit policy and payment details.
What is your cancellation policy?
Cancellation policies vary depending on the rate and package. Please contact reservations@saletogasands.com or check your booking confirmation for the specific terms that apply to your stay.
Can I change my dates after booking?
Subject to availability, we will do our best to accommodate date changes. Please contact our reservations team as early as possible to discuss your options.
Do you offer gift vouchers?
Please contact us at info@saletogasands.com to inquire about gift vouchers and special occasion packages.
Check in out
What time is check-in and check-out?
Standard check-in is from 2:00 PM and check-out is by 11:00 AM. Please contact us to confirm current times.
Can I request early check-in or late check-out?
We will accommodate early check-in or late check-out when possible, subject to availability. Please contact reception to arrange this.
Do you store luggage before check-in / after check-out?
Yes, we can store luggage for guests arriving early or departing later. Please ask at reception.
Dining
What dining options are available on-site?
We offer a breakfast buffet, à la carte dining, a swim-up pool bar, Sports Bar, and Landing Bar. Jetty dinners and special experiences can be arranged.
Do you cater for allergies / dietary requirements?
Yes, we cater for dietary requirements. Please inform us when booking or speak to our restaurant team. Our kitchen can accommodate gluten-free requests and other dietary needs.
Do I need to book for dinner or special experiences?
We recommend booking for dinner and special experiences such as Jetty dinners. Please contact reception or email us to reserve.
Kids
Is the resort family-friendly?
Yes, Saletoga Sands Resort welcomes families. We have family villas, a pool with slides, and activities suitable for children.
Are there activities for kids?
Yes, we offer family-friendly activities including the pool area, beach, and organised experiences. Contact us for current activities.
Do you offer babysitting?
Please contact reception to inquire about babysitting services during your stay.
On site
Is Wi-Fi available?
Yes, Wi-Fi is available at the resort. Please ask at reception for access details.
Is there a gym?
Yes, we have a gymnasium on-site for guests to use during their stay.
How many pools do you have?
We have pools including a main pool with swim-up bar and slides. Please see our resort facilities for more details.
Is there parking available?
Yes, parking is available at the resort. Please contact us if you have specific requirements.
Payments/policies
What currency do you accept?
We accept NZD, USD, and WST (Samoan Tala). Please contact us for current payment options.
Do you accept credit cards?
Yes, we accept major credit cards. Please confirm with reception for current payment methods.
Are there any resort fees?
Please contact reservations or check your booking confirmation for any applicable fees or taxes.
Is smoking allowed?
Smoking is restricted to designated areas. Please ask at reception for the resort's smoking policy.
Is the resort suitable for guests with limited mobility?
We strive to accommodate guests with limited mobility. We have wheelchair access in some areas. Please contact us to discuss your needs before booking.
Rooms
What's included in the rooms and villas?
Our accommodation includes air conditioning, ensuite bathrooms, and modern amenities. Specific inclusions vary by room type. Please see our Rooms page or contact us for details.
Do rooms have air conditioning and a fridge?
Yes, our villas and many of our rooms feature air conditioning. Please check the specific room description or contact us to confirm.
Can I request a cot / rollaway bed?
Yes, we can provide cots and rollaway beds subject to availability. Please request this when booking or contact reception.
Do you have adjoining rooms or family-friendly options?
Yes, we offer family-friendly villas and options for groups. Please contact reservations to discuss the best layout for your family.
Samoa travel basics
What power plug type is used in Samoa?
Samoa uses Type I plugs (Australian/New Zealand style), 240V. Bring adapters if travelling from another region.
What's the best time of year to visit Samoa?
Samoa has a tropical climate. The dry season (May–October) is popular for travel. The wet season (November–April) can still be enjoyable. Contact us for seasonal advice.
What should I pack for a stay in Samoa?
Pack lightweight clothing, swimwear, sunscreen, insect repellent, and comfortable walking shoes. A light rain jacket can be useful.
Is the lagoon safe for swimming (tides / conditions)?
Our lagoon is generally safe for swimming. Conditions can vary with tides and weather. Please follow any posted safety signs and ask staff for current conditions.
Spa
How do I book spa treatments?
You can book spa treatments by emailing dayspa@saletogasands.com or contacting reception. The spa is open daily.
Can I book a spa treatment before arriving?
Yes, we recommend booking in advance. Email dayspa@saletogasands.com or contact reservations to secure your preferred time.
Transport
How far is the resort from Faleolo International Airport?
Saletoga Sands Resort is approximately 45–60 minutes drive from Faleolo International Airport, depending on traffic.
Do you offer airport transfers?
We can help arrange airport transfers. Please contact reservations@saletogasands.com to book and for current pricing.
Can you help arrange taxis or local transport?
Yes, our reception team can help arrange taxis and local transport for tours and excursions.
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